Legal Information

Privacy Policy

Your privacy and confidentiality are fundamental to our professional notary services. Learn how we protect your personal information and documents with the highest standards of security.

🔐
Secure & Confidential
Protected information
⚖️
Legally Compliant
Florida state requirements
👥
Your Rights
Control over your data

Last Updated: January 23, 2025

Introduction

At Lakeland Notary Services, operated by Daisy, we are committed to protecting your privacy and maintaining the confidentiality of your personal information. As a professional notary public in Florida with over 20 years of business experience, we understand the sensitive nature of the documents and information entrusted to us.

This Privacy Policy explains how we collect, use, protect, and share your information when you use our notary services, including both mobile notary services and Remote Online Notarization (RON) services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

  • Identity Information: Full name, address, phone number, email address
  • Identification Documents: Driver's license, passport, or other government-issued ID
  • Signature Information: Physical or digital signatures as required for notarization
  • Biometric Data: For RON services, may include voice recognition or facial recognition data

Document Information

  • Document Content: Information contained within documents requiring notarization
  • Notarial Acts: Records of notarizations performed, including dates, locations, and parties involved
  • Communication Records: Emails, messages, and other communications regarding our services
  • Transaction Data: Payment information and service details

Remote Online Notarization (RON) Additional Data

  • Audio and video recordings of notarization sessions
  • Digital certificates and encryption keys
  • IP addresses and device information
  • Identity verification results and confidence scores
  • Platform session logs and timestamps
  • Knowledge-based authentication responses

How We Use Your Information

Notarial Services

We use your personal information to verify your identity, perform notarizations, maintain required notarial records, and comply with Florida notary laws and regulations. This includes creating and maintaining our notary journal and providing legally compliant notarial certificates.

Service Delivery & Communication

We use your contact information to schedule appointments, coordinate mobile notary visits, send service confirmations, provide customer support, and communicate about your notarization needs. This includes SMS messages, emails, and phone calls related to your service requests.

Legal Compliance & Record Keeping

As required by Florida law, we maintain records of all notarial acts for the required retention period. We may use your information to respond to legal requests, comply with court orders, investigate fraud, and protect our legal rights and those of our clients.

Service Improvement

We analyze service usage patterns and client feedback to improve our notary services, develop new offerings, and enhance the client experience. This helps us provide more efficient and convenient notarization solutions.

Information Sharing & Disclosure

When We May Share Information

Legal Requirements

When required by law, court order, or legal process, including responses to subpoenas and government requests.

With Your Consent

When you explicitly authorize us to share your information with third parties for specific purposes.

Service Providers

With trusted vendors who assist with RON technology, payment processing, or other business operations under strict confidentiality agreements.

We Never Share For

Marketing Purposes

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

Commercial Gain

Your document contents and personal information are never shared for commercial purposes or profit.

Unauthorized Access

We never provide access to unauthorized parties or allow browsing of your confidential information.

Data Security & Protection

Technical Safeguards

  • 256-bit SSL/TLS encryption for all data transmission
  • Encrypted storage of all digital documents and records
  • Secure, password-protected access controls
  • Regular security audits and system updates

Physical & Operational Security

  • Secure storage of physical documents and records
  • Limited access on a need-to-know basis only
  • Professional notary seal and journal security
  • Secure disposal of sensitive documents

Important: While we implement industry-standard security measures to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We continuously monitor and improve our security practices to provide the highest level of protection possible for your sensitive information.

Your Privacy Rights

Access Your Information

You have the right to request access to the personal information we hold about you, including copies of documents we've notarized for you.

Correct Information

You can request corrections to any inaccurate personal information we maintain, subject to legal requirements for notarial record integrity.

Limit Processing

You may request restrictions on how we process your information, though legal requirements may limit our ability to comply with some requests.

Data Portability

You can request copies of your notarized documents in portable formats, subject to legal requirements and security protocols.

Withdraw Consent

You can withdraw consent for optional data processing activities, though this may affect our ability to provide certain services.

File Complaints

You have the right to file complaints with relevant authorities if you believe your privacy rights have been violated.

Important Legal Limitations

Please note that as a notary public, I am required by Florida law to maintain certain records for specified periods. Some privacy rights may be limited by these legal requirements, including mandatory record retention periods and the requirement to provide information to courts or law enforcement when legally compelled.

Data Retention & Destruction

Notarial Records (Required by Law)

Florida law requires notaries to maintain records of notarial acts for 10 years from the date of notarization. This includes notary journal entries, copies of identification, and related documentation.

These records cannot be deleted before the legal retention period expires, as they may be required for legal proceedings or official inquiries.

Remote Online Notarization Records

RON session recordings and associated digital records are retained for 10 years as required by Florida RON laws. This includes audio/video recordings, digital certificates, and identity verification data.

RON records are stored with enhanced security measures and encrypted both in transit and at rest.

Communication & Marketing Data

Non-essential communications like marketing emails, appointment scheduling messages, and general inquiries are retained for 3 years unless you request earlier deletion.

You can request deletion of non-essential communications at any time by contacting us.

Secure Data Destruction

When the legal retention period expires, we securely destroy all records using industry-standard data destruction methods. Physical documents are shredded, and digital records are securely wiped using multiple overwrite passes to ensure complete data destruction.

Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

Daisy - Notary Public, State of Florida
📲 Available via appointment scheduling
Serving Lakeland, FL and surrounding areas

We will respond to privacy-related inquiries within 30 days of receipt.

Policy Changes & Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations.

How We Notify You

  • Email notification for material changes
  • Website posting with effective date
  • 30-day notice period for significant changes

Current Version: Effective January 23, 2025

Previous versions available upon request for reference

Your continued use of our services after policy updates constitutes acceptance of the revised terms.